Who we are?

Our website address is: https://scalemarketingservices.com
The invoice of our services would be under "PHD" and "SMS".

Uses Made of the Information and Legal Basis for This Use:

We use information you provided us as required to carry out our obligations under contracts between us, to communicate with you in order to provide you with information about our products and services, to enable us to operate our business and to pursue our legitimate interests where these are not outweighed by your applicable data protection rights and to comply with applicable laws and/or to protect our legal rights.

Transfer of Your Information Within & Outside the USA

Where information is transferred outside the United States to Scale Marketing Services company's supplier, business partner, subcontractor, your information will be adequately protected by the United States approved standard contractual clauses, an appropriate certification mechanism or a vendor’s Processor Binding Corporate Rules.

DECLARATION
None of the collected information will be sold/shared with any other third party except Scale Marketing Services company's supplier, business partner and, subcontractor.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select "Remember Me", your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

How we protect your data?

We will use appropriate technical and organizational security measures that are designed to prevent personal information from being accidentally lost, or accessed or used in an unauthorized way. We limit access to your personal information to those who have a genuine business need to do so. Our personnel are subject to a duty of confidentiality and required to undertake training on how to handle personal information in an appropriate manner. Where we use third parties to provide services and process personal information on our behalf we require them to use personal information we share with them only in accordance with our instructions and not for other purposes.

We have a process for handling any suspected data security breach and will comply with any notification obligations in the event of a breach.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal information, you should be aware that the security of your information transmitted to and from you via the internet cannot be guaranteed and any such transmission by you is at your own risk.

Whether Information Has to Be Provided by You and If so Why

Where we require personal information to comply with legal or contractual obligations, then we need to process this information; if such data is not provided, we will not be able to manage the business relationship or meet contractual or legal obligations placed on us. In other cases, provision of requested personal information is optional. However, if you do not provide that personal information we may be prevented from providing you with relevant information about our products and services. Technical information may be collected automatically if you visit our websites.

How long we retain your data?

Scale Marketing Services will keep this information for the duration of our business relationship and to the extent permitted or required under applicable law, after termination of the business relationship. Laws may require Scale Marketing Services to hold certain information for specified periods. In other cases, Scale Marketing Services may retain data for an appropriate period after the business relationship ends to comply with its legal obligations, to meet regulatory requirements or to protect itself from legal claims. In relation to other personal information collected, Scale Marketing Services requires this to be deleted as soon as the purpose for which it was collected ceases or the information is no longer needed for that purpose.

Password Protection

Where we have given you or you have chosen a password or access code which enables you to access certain parts of our website, this will be unique to you and you are responsible for keeping this password confidential. If you are prompted to create or update your password, you should create a strong password and never share your login details with anyone. If you suspect your password may have been compromised you must tell us immediately by contacting the administrator of the relevant service and change your password using the reset/forgotten password function.

Third party websites?

Our websites may from time to time contain links to and from the websites of our Scale Marketing Services Partners, Scale Marketing Services Marketplace Providers, Scale Marketing Services advertisers, and other business associates. Please note that these websites are not operated by Scale Marketing Services and have their own privacy policies. Social media features used on our website such as ‘like’ buttons may enable the providers of those features to collect information about you. By using such features, you consent to your information being shared with those providers and you are subject to the privacy policies published on the website of the company which provides the feature. We do not do accept any responsibility or liability for these third-party websites or their privacy policies. Please check these policies before you submit any personal information to these websites or use their features.

Changes to Our Privacy Policy

Any changes we make to our Privacy Policy will be posted on this page. Please check back from time to time to see any updates or changes to the policy. We will update the date at the top of this page when we make updates or changes and may place a banner on our website if we make material changes. If we consider it appropriate, we will also notify you that we have updated our privacy policy through other communications channels, such as by email.

How to contact us?

Please make use of the Contact Us section on the website. You may also if you wish to exercise any of your legal rights, write to us at Scale Marketing Services Headquarters, 3815 Mill Height Dr, Arlington, TX, 76014, marked for the attention of Corporate Legal.

If you wish to unsubscribe from receiving marketing materials from us, please email contact@scalemarketingservices.com and include ‘UNSUBSCRIBE from Marketing emails’ in your email subject.

REFUND POLICY

 

At SCALE MARKETING SERVICES, we strive to ensure that every customer is satisfied with their purchase. However, we understand that there may be circumstances where a refund is necessary. Please read our refund policy carefully before making a purchase.

Following are conditions which makes you INELIGIBLE for a refund;

  • You have chosen an installment plan.
  • The primary design concept has been approved.
  • You have demanded revisions.
  • The cancellation has been made due to reasons non-related to the company.
  • The company has not been contacted for more than 2 weeks of project.
  • Company’s policies, or policy, have been violated.
  • Other company or designer has been approached for the same project.
  • The creative brief is lacking in required information.
  • A complete design change has been demanded.
  • The claim has crossed the given ‘request for refund’ time span.
  • The business is closing or changing name or business.
  • Reasons such as ‘change of mind’, ‘disagreement with partner’ or other reasons that do not pertain to the service will not be subject to refund under any circumstances.
  • If a client subscribes for a service bundle and happens to be dissatisfied with a particular service, refund will only be applicable on that particular service and ‘not’ the entire bundle.
  • No refund can be claimed/processed once after the final files have been delivered to you following your request.
  • Refund and revision explicitly does not apply on items offered free.
  • The client will not be entitled to any refund for logo after 30 days, and for website after 90 days, from the date of (one shot) full payment purchase.
  • Services including but not limited to Social Media, SEO, Domain Registration, Tech Support/Web Maintenance and Web Hosting are not entitled to refund under any circumstances.
  • In case of websites, refunds will not be entertained once the client has approved the design and the website is sent for development.

Note: Scale Marketing Services holds all rights to reject any project or cancel the contract whenever it deems necessary. After the refund, you will not have any rights to use the designs for any purpose; they will be the sole property of Scale Marketing Services. The company will be the rightful owner of the designs.

Claim Your Refund

To have your refund, follow the following steps:

You can claim your refund by:

As soon as we receive your refund request, we will respond to it at our earliest, once the required analysis is completed we will initiate the process.

After you have received your refund, you will not have any rights to any designs submitted by Scale Marketing Services, the information will be submitted the Copyright Acquisition of the Government Copyright Agencies to maintain legality.

Quality Assurance Policy

We do our best to meet your requirements and our designers do their best to fulfill your expectations.

We believe in providing best designs and each of our designs is well researched and well crafted.

100% SATISFACTION GUARANTEE

Our unlimited revisions policy is to make sure that you are 100% satisfied.

We aim at exceeding your expectations and strive to accomplish it.

We do not stop our revisions until you are completely satisfied with your design (number of revisions will be according to your package).

Delivery Policy

The complete order will be sent to the mentioned account on the date stated on Order Confirmation as well as a confirmation email will also be sent.

The turnaround time will be according to the package, the minimum time required is 2 business days.

In case of urgent order, contact our customer support team.

Record Maintenance

Scale Marketing Services keeps the records of finalized designs up to three months after project delivery so that in case of any misplaced order, you will be provided the exact file.

Customer Support

Our customer support is present 24/7 to answer all of your concerns and queries, our team will answer your concerns anytime and every time.

Communication Policy

Scale Marketing Services will not be responsible for any communication done via any other platform than “contact@scalemarketingservices.com” or any numbers not provided by us or given on our official website.

We are not responsible for any damages caused due to other contact details not provided by us.

We take full responsibility of all the information provided through our official domains.

 

Need help?

Contact us at support@scalemarketingservices.com for questions related to refunds and returns.